See your order status by simply entering your tracking number here: https://tianqingji.com/pages/trackorder

We currently accept payments from MasterCard, Visa, American Express, Shop Pay, PayPal and Apple Pay

Our fulfillment center process orders quickly so once your order is placed on tianqingji.com, you cannot make any changes. For assistance, please email our Customer Service team at emily@tianqingji.com

Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.

If you still failed to pay online after contacting with our customer service, we are glad to provide the payment methods of wire transfer and western union, please contact our customer service (emily@tianqingji.com) for more information, thank you.

All orders are covered by free worldwide shipping

• Merchandise is produced and shipped from our studio 20-25 business days after purchase because all of our products are 100% handmade.

• Standard shipping transit time 10-15 business days. 【Free Worldwide Shipping】

• Expedited shipping transit time 7-10 business days.【Need to add $20 USD】

• Taxes are related to the recipient's region. The order may require customs duties and taxes, and you will bear these costs. 

• Please note that TIANQINGJI does not control any customs duties and other taxes. We cannot estimate tax expenses. For more information on these fees, please contact the local customs of the recipient.

Free/standard shipping, we use express companies such as CNE, UPS, FedEx, or DHL, depending on your location.

• Merchandise time (from the date you place order to the date we ship out the order) is within 20 to 25 business days, because all of our products are 100% handmade.
• Standard shipping transit time 10-15 business days. 【Free Worldwide Shipping】
• Expedited shipping transit time 7-10 business days.【Extra shipping fee 20USD】
In conclusion, it takes within 30 to 40 business days for you to get the goods for standard shipping transit, and it takes within 27 to 35 business days for you to get the goods for expedited shipping transit.

* You can have your name, your initials, or some meaningful words stamped on the bag.

* Hand-painting patterns are also acceptable, for example, your pets or flowers.

* You can find more details here: https://tianqingji.com/pages/customise

For the stamping, there is a 50 USD extra fee for design, molding, and labor costs.

For normal hand-painting patterns, the extra charge begins from 160 USD, for complicated and big-size patterns, the cost will be higher.

Customized products are final sale, it's not acceptable for return. But we will repair it if any quality problem and the shipping cost will be on our side

We will provide several position options for you to choose from, depending on different styles. You just need to contact our customer service for the customization.

Sorry, please confirm the customization when u place the order, because for some special positions, we need to make the customization on the material piece, instead of the finished bag

The letters are by stamping, the patterns are by hand-painting.

Yes, gold or silver, normally it will be matching with the color of the hardware. And you can also choose debossed (without any color).

We source the best leather from all over the world and we use high-quality genuine leather to make our bags.

Most linings are also in high-quality genuine leather, some styles' lining is in good quality fabric (twill cotton or silk cloth with embroidery)

High quality stainless steel, so that it will not get rusty.

Genuine cow leather and some other rare leather. All of our leather is organic and ethically sourced.

Yes, just contact our customer service if you have customization demands.

Sorry, at the moment not, but you can choose our styles to add customized stamping or hand-painting.

You can contact our customer service for help.

Yes, just contact our customer service for help.

For more information, please refer to https://tianqingji.com/pages/returns-refunds

* Please do not return to the original shipping address，Please contact customer service to confirm before returning.

* Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.

* Please contact our customer service to request return authorization, and the return instructions.

No restocking fee.
* For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.
* For customer remorse ( This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item ), Customer responsibility.

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.

Our fulfillment center process orders quickly so once your order is placed on tianqingji.com, you cannot make any changes. For assistance, please email our Customer Service team at emily@tianqingji.com

Creating a TIANQINGJI account means you'll be able to receive invites from us, add items to your Wishlist and track your orders quickly and easily. It couldn't be easier to create your Geme account! :)
Simply follow the steps below:
- Click on the account button on the top right hand-side of our homepage (if you are using a computer), or on the menu (if you are using a smartphone).
- Enter your email address on the login page.
- Fill in the details requested and click confirm.

To log in to your account, click on the account button on the top right hand-side of the homepage on your computer, or on the menu on your smartphone. Enter your email address and password then click confirm.

If you're having problems logging in to your TIANQINGJI account, we suggest changing your password.
Follow these simple steps:
- Click on my account on the top right hand-side of our homepage - Enter your email address
- Click on "Forgotten your password?"
You'll receive an email asking you to reset your password then log in to your account. Please check your junk folder, you might find our email there :)

If you no longer wish to receive our news or invites, simply untick "Subscribe to our invitations" on the my account/my info page. You can also unsubscribe by clicking the link included at the bottom of every newsletter we send you.

Creating a TIANQINGJI account means you'll be able to receive invites from us, add items to your Wishlist and track your orders quickly and easily. It couldn't be easier to create your TIANQINGJI account! :)
Simply follow the steps below:
- Click on the account button on the top right hand-side of our homepage (if you are using a computer), or on the menu (if you are using a smartphone).
- Enter your email address on the login page.
- Fill in the details requested and click confirm.

Select the products you like on the Tianqingji Collection website and add them to your shopping cart, click on the shopping cart pattern in the upper right corner to complete the checkout.
 We Accept The Following Payment Methods: PayPal, MasterCard, Visa Credit Card, American Express, Apple Pay.

To search for the product you want, simply enter the category, color, etc. you want in the search box on the navigation bar.
* Note that international styles are not searchable on the website, you need to add our contact information to see more catalogs.
WhatsApp: +86 139 0300 1901
Email: emily@tianqingji.com